![]() Does not intercept nested Office file formats.In some cases after disinfecting a file-infector virus the product notifies as “not neutralized” even though it was disinfected correctly and vice versa (in the case where the virus is in memory or the user does not have write-access to the directory respectively).In infected compressed or packed containers which hold multiple elements, where at least one is infected, the product prompts for reboot disinfection even though it’s not really necessary. ![]() Infected PE files which are not file-infectors and which are downloaded via HTTP, the product prompts for reboot disinfection even though it’s not really necessary.This means that either Internet connectivity was lost during the synchronization with Collective Intelligence or the malware naming webservice is not responding correctly. In the Event Report the name of the detected malware is shown as “Not availableâ€.The Recycle Bin (quarantine) takes a long time to show when there are many items in it.WORKAROUND: as the Panda Cloud Antivirus Log is saved in the Windows Event Viewer, delete the corresponding Event Viewer Log before launching an on-demand scan over many files to help improve the responsiveness of the report viewer. Report takes a long time to show over 10.000 detections.It will complete successfully in spite of the warning message. SOLUTION: click “Retry†and allow the installation process to finish. Error while re-installing as a file cache is in use. ![]() SOLUTION: We’re creating an uninstaller, but in the meantime please send us the log that is shown in the warning message.
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